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Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best product and service.
We promise that we will deal with emails within 1 business day after receiving them.
Please don't hesitate to contact us if you have any questions, comments, or suggestions.
Frequent Questions:
How to use the ocx? Is it easy to use?Back to top
Please refer to online "Samples" and "Docs". For more information,please download the trial version. The complete sample applications are included in trial version.
It is very easy to use, you just need a few lines of code to create a powerful application.
If any problem,please not hesitate to contact us. Technical support is free.
How to insert the ocx into my project?Back to top
Select the development environment of your project:
Component 'EaseWeFtp.ocx' or one of its dependencies not correctly registered: a file is missing or invalid.Back to top


If the error occurs in demo application and you are running windows 7. Please right-click the application,then select "Run as Administrator"; If the problem persist,please check whether 'easeweftp.ocx' is exists in the same directory as demo application. If the file is missing,please download the trial version again on "download" page.
How to resume transfer when the connection is lost or broken?Back to top
Set an integer 'N' to "ReDoTimes"(A property of FTP ActiveX Control) ,it will try to reconnect and resume transfer 'N' times.
What is Developer License?Back to top
Developer License allows you to use the ActiveX Control on developer's computers for developement and can be distributed with your desktop application royalty free, with an unlimited number of end users.
"Single Developer License" can only be used on one developer's computer for developement,but can be used on any computer after the program is compiled.
"Unlimited Developer License" can be used on an unlimited number of developer's computers for developement.
*Related Questions of Single Developer License*:
>>How do I do if the licensed computer is broken?
>>Can I move the license from current computer to new one?
"Additional License" allow customers who have purchared "Single Developer License" to use the licensed activex on another computer or transfer the license to new computer.
For example:If you have three computers,you need to buy one "Single Developer License" and two "Additional License".
"Upgrade License" allow customers who have purchared "Single Developer License" to update to "Unlimited Developer License" without paying the full license fee.
What is Website License?Back to top
Website License allows you to use the ActiveX Control on internet website, with an unlimited number of developers and end users.
"Single Website License" can only be used on one internet websites, however, can be used on any intranet websites.
The domain names or ip addresses of the internet websites are fixed in the ActiveX Control,can't be changed by programming.
"Unlimited Website License" can be used on an unlimited number of websites.
*Related Questions of Single Website License*:
>>How to calculate the number of websites?
>>How do I do if the domain names or ip addresses of my website is changed in future?
>>Can the licensed activex control be used on local/intranet websites unlimitedly?
"Additional License" allow customers who have purchared "Single Website License" to use the licensed activex on other website.
For example:If you have three websites,you need to buy one "Single Website License" and two "Additional License".
"Upgrade License" allow customers who have purchared "Single Website License" to update to "Unlimited Website License" without paying the full license fee.
What are the differences between Desktop and Website Edition?Back to top
"Desktop Edition":
It can only be used in desktop application.(Can't be used in browser application)

"Website Edition":
It can only be used in browser application(such as IE) as a CAB file in web pages.(Can't be used in desktop application)
How to encrypt my ftp login information?Back to top
Because anyone can view the HTML Source Code of web page in web browser,there are many potential dangerous when the activex control used on web page.
If you need to encrypt the ftp login account for security reason, We will provide a "Encryption Tool" to you for encrypting ftp site information.


For example the actual FTP Server Address,Username,Password are "www.easewe.com","easewe","example", after encrypted by "Encryption Tool" them will be separately converted to "BJJLBBJKEGCBJHFBLBJABKEGSJJDBBKBAJ", "JLBBJGHFBAEGJDKBAJ", "RIUPFSFDOUJFDSFDS";

Then set the ciphertext to the property of the ActiveX Control,such as:
......
FtpLibrary.ServerName="BJJLBBJKEGCBJHFBLBJABKEGSJJDBBKBAJ";
FtpLibrary.UserName="JLBBJGHFBAEGJDKBAJ";
FtpLibrary.PassWord="RIUPFSFDOUJFDSFDS";
......
The ActiveX Control will decrypt the ciphertext to plaintext automatically.
We can provide the Encryption Algorithm to you,so that you can encrypt the FTP Site Information in your application;
What happens after I order your product?Back to top
"Single Developer License":
1. You will receive an email with "Serial Number generator tool", which is used to generate the Serial Number of the developer's computer.
2. Please send the Serial Number and your registration name to us by email.
3. You will receive a second email with the registered version , your registration code and instructions of use within 24 hours.

"Single Website License":
1. You will receive an email requesting your registration name,your main domain names or ip addresses.
2. Please send your registration name, your main domain names or ip addresses to us by email.
3. You will receive a second email with the registered version , your registration code and instructions of use within 24 hours.

"Unlimited Developer License/Unlimited Website License":
1.You will receive an email requesting your registration name;
2.Please send your registration name to us by email.
3.You will receive a second email with the registered version , your registration code and instructions of use within 24 hours.

TIP:The registration name is your name or company name which will be displayed in license message dialog.
Is tech support free?Back to top
Yes! It's free for all.
Do I have to pay for the upgrades?Back to top
No! All upgrades are free to our registered users.
Does the registered version can be distributed royalty free? Back to top
Yes,You can freely distribute your application using the licensed FTP ActiveX Control.
I have more questions - who should I write to?Back to top
Please Contact us by email or submit questions online.
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